At 3DGardenWorkz.com, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
Return Policy
- Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Custom-made or personalized items are non-returnable unless they arrive damaged or defective.
- Return Process:
- To initiate a return, please contact our customer service team at support@3dgardenworkz.com with your order number and reason for the return.
- Once your return is approved, we will provide you with instructions on how to send your item back to us.
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Non-Returnable Items:
- Custom-made or personalized items.
- Downloadable software or digital products.
- Gift cards.
Refund Policy
- Refund Eligibility:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, we will process a refund to your original method of payment within 7-10 business days.
- Partial Refunds:
- Partial refunds may be granted for items that are returned in damaged condition, missing parts, or not in their original condition due to reasons not caused by our error.
- Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@3dgardenworkz.com.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@3dgardenworkz.com.
Shipping Returns
- To return your product, you should mail your product to:
3DGardenWorkz Returns
[Your return address here] - Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about our return and refund policy, please contact us at support@3dgardenworkz.com. We’re here to help!